Privacy Policy
In accordance with Law No. 78-17 of January 6, 1978 "Informatique et Libertés" (Data Protection Act) and the General Data Protection Regulation (GDPR), Terre d’Oc is committed to protecting your privacy. If you have any questions or concerns about the use of your personal data, please contact us at serviceclient@terredoc.com, and we will be happy to assist you. By using this website and our services, you consent to the processing of your personal data as described in this privacy policy.
Data Protection Principles
We are committed to following these principles for data protection:
- Lawfulness, fairness, and transparency: Our data processing activities are based on legitimate grounds. We always consider your rights before processing personal data and will provide you with information upon request.
- Purpose limitation: We only process personal data for the specific purposes for which it was collected.
- Data minimization: We collect and process only the minimum amount of personal data necessary for any given purpose.
- Storage limitation: We do not store personal data for longer than necessary.
- Data accuracy: We will do our best to keep your data accurate and up-to-date.
- Data integrity and confidentiality**: We take appropriate measures to ensure the security, integrity, and confidentiality of your data.
Rights of Data Subjects
You, as the data subject, have the following rights under GDPR:
- Right to information: You have the right to know if your personal data is being processed, what data is collected, how it is obtained, and for what purpose.
- Right of access: You have the right to access the personal data collected about you, as well as to request and receive a copy of your personal data.
- Right to rectification: You have the right to request the correction or deletion of inaccurate or incomplete personal data.
- Right to erasure ("right to be forgotten"): In certain circumstances, you have the right to request that we erase your personal data from our records.
- Right to restriction of processing: Under certain conditions, you have the right to restrict the processing of your personal data.
- Right to object to processing: In certain situations, you have the right to object to the processing of your personal data, for example, in the case of direct marketing.
- Right to object to automated processing and profiling: You have the right to object to decisions made solely by automated processing, including profiling, if the decision has legal effects on you or significantly affects you.
- Right to data portability: You have the right to obtain your personal data in a machine-readable format or, if feasible, transfer it directly to another service provider.
- Right to file a complaint: If your request under your rights is denied, we will provide you with an explanation. If you are not satisfied with our response, you may contact us at serviceclient@terredoc.com.
- Right to supervisory authority assistance: You have the right to seek help from the CNIL (Commission Nationale de l'Informatique et des Libertés) and the right to pursue other legal remedies.
- Right to withdraw consent: You have the right to withdraw any consent given for the processing of your personal data.
Consent
When you provide personal information to complete a transaction, place an order, schedule a delivery, or request a return, we assume that you consent to our collecting and using that information for that specific purpose only.
If we request your personal information for a secondary purpose, such as marketing, we will either ask you directly for your explicit consent or provide you with an opportunity to opt out.
If, after giving your consent, you change your mind and no longer wish to allow us to contact you, collect your information, or share it, you may notify us by email at serviceclient@terredoc.com or by post at Zone d'Activité La Tranche, 04180 Villeneuve.
Data Collected
When you make a purchase on our website, as part of the buying and selling process, we collect the personal information you provide, such as:
- Full Name
- Email Address
- Delivery Address
When you browse our site, we also automatically receive your device's IP address, which allows us to obtain information about your browser and operating system.
Use of Personal Data
We use your personal data for legitimate reasons and with your consent. We may process your data for the following purposes:
- Enhancing your customer experience
- Managing and analyzing customer interaction* (purchasing behavior and history) to improve our product offerings.
- Communicating and interacting with you
- Registering your account
- Providing the products and services you have requested.
- Sending you personalized offer
- Fulfilling legal or contractual obligations
- Sending newsletters (if you have given your consent).
When fulfilling a contract or carrying out contractual obligations, we process your personal data to:
- Provide or send you a product or service
- Communicate with you regarding sales or billing
Unless you inform us otherwise, we may send you offers for similar products/services that align with your purchase history and browsing behavior as part of our legitimate business interests.
Data Retention
We keep personal data for an indefinite period from the date your customer account is created until you request the closure of your account. You may request the closure of your account and the deletion of your data at any time and free of charge.
Third-Party Services
We will never share your personal data with strangers.
Your data may be accessed by service providers when necessary to execute a service contract. These companies are required to comply with Terre d’Oc's Privacy Policy and to refrain from disclosing the data.
Third-party access to your data includes, but is not limited to:
- LK Interactive (Website designer) for improving your user experience.
- Citelis payment gateway for payment processing.
- Klaviyo for email marketing and newsletters.
- Transport providers for order delivery.
Certain third-party service providers, such as payment gateways, have their own privacy policies. We recommend that you review their privacy policies to understand how your data will be handled.
Security
We take appropriate technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. We use HTTPS encryption and anonymization techniques where appropriate. However, no security system is foolproof, and we cannot guarantee 100% security.
In the event of a data breach, we will notify the CNIL within 72 hours and notify you if your rights or interests are affected.
Cookies
We use cookies to analyze visitor behavior, manage the website, and track user interactions. Cookies are small files stored on your device that help us tailor your experience on the site. You can control cookies through your browser settings.
Necessary cookies enable essential site functions, like user logins and shopping cart functionality. Cookies related to PrestaSho* are necessary for your shopping experience.
Statistical cookies (_ga, _gid) allow Google Analytics to track user activity.
Third-party cookies are used when you access content from other websites (e.g., embedded videos). These sites may track your interactions with the embedded content.
Age of Consent
By using this site, you confirm that you are of legal age in your place of residence and that you give permission for any minor under your supervision to use this website.
Privacy Settings
You can manage, access, modify, and delete your personal information via the My Personal Data page on our website or by contacting us at serviceclient@terredoc.com.
Contact Information
Data Protection Officer (DPO):
Laure Vincent
Website Publisher:
Terre d’Oc
Zone d'Activité La Tranche, 04180 Villeneuve
Phone: +33 (0)4 92 79 40 20
Email: serviceclient@terredoc.com
Website Designer:
LK Interactive
805 Rue Jean René Guillibert Gauthier de la Lauzière, 13290 Aix-en-Provence
Email: info@lk-interactive.fr
Web Host:
OVH
2 Rue Kellermann, 59100 Roubaix
Email: support@ovh.net
Supervisory Authority:
Commission Nationale de l'Informatique et des Libertés (CNIL)
3 Place de Fontenoy, TSA 80715, 75334 Paris CEDEX 07
We reserve the right to update this privacy policy at any time.